Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Personal Information You Voluntarily Provide

When you complete forms, register for services, apply for programs, subscribe to communications, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Employment information
• Education information
• Demographic information
• Program interests
• Resume or uploaded documents
• Information related to workforce development or training eligibility
• Any additional information you voluntarily provide

B. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referral URLs
• Pages visited
• Time spent on pages
• Cookies and analytics data

2. How We Use Your Information

We may use collected information to:

• Provide services and program support
• Process applications and inquiries
• Communicate with participants, partners, employers, and community members
• Improve website functionality and user experience
• Conduct outreach and recruitment efforts
• Respond to support requests
• Send updates, newsletters, event information, or program notifications
• Maintain security and prevent fraud
• Comply with legal obligations
• Generate internal reporting and operational analytics

We only use information for lawful and legitimate organizational purposes.

3. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve functionality and understand website usage.

Cookies may help us:

• Remember user preferences
• Improve site performance
• Analyze visitor traffic
• Enhance accessibility and usability

Users may disable cookies through their browser settings; however, certain features of the website may not function properly.

4. Sharing of Information

One Level NFP does not sell personal information.

One Level NFP does not share or sell SMS opt-in data, SMS consent records, or phone numbers collected for SMS purposes.

We may share information only in limited circumstances, including:

• With trusted service providers assisting in website operations, communications, hosting, analytics, or program administration
• With government agencies, grant administrators, workforce partners, or funding entities when required for program compliance
• When required by law, subpoena, court order, or legal process
• To protect the rights, safety, or property of One Level NFP, our users, or the public
• With user consent

Any third-party service providers are expected to maintain reasonable safeguards for personal information.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users submit information at their own risk.

6. Data Retention

We retain personal information only as long as reasonably necessary for:

• Program administration
• Legal compliance
• Reporting obligations
• Operational and organizational purposes

Retention periods may vary depending on applicable laws, grant requirements, and operational needs.

7. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental or legal guardian consent in compliance with the Children's Online Privacy Protection Act ("COPPA").

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

8. Your Privacy Rights

Depending on your state of residence and applicable laws, you may have certain rights regarding your personal information, including:

• Request access to information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request limitations on certain uses of information
• Opt out of marketing communications

To exercise applicable rights, please contact us using the information below.

9. Accessibility Commitment

One Level NFP is committed to maintaining an accessible and inclusive website experience and strives to align with applicable accessibility standards, including guidance related to the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG).

If you experience accessibility barriers while using our website, please contact us for assistance.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of any third-party websites they visit.

11. SMS, Email, and Communications Consent

By voluntarily providing your contact information through our website or forms, you consent to receive communications from One Level NFP, which may include:

• Emails
• Phone calls
• SMS/text messages
• Program updates
• Event reminders
• Service-related notifications

Message and data rates may apply. Consent to communications is not a condition of participation unless required for operational purposes.

SMS opt-in data and phone numbers provided for SMS communications are used only for One Level NFP operational, outreach, and service-related messaging and are not shared or sold for another party's SMS purposes.

Users may opt out of communications at any time by following unsubscribe instructions or contacting us directly.

12. Compliance With Applicable Laws

One Level NFP intends to comply with applicable United States federal and state privacy laws and regulations, including, where applicable:

• Children's Online Privacy Protection Act (COPPA)
• CAN-SPAM Act
• Telephone Consumer Protection Act (TCPA)
• Americans with Disabilities Act (ADA)
• Applicable state consumer privacy laws

Nothing in this Privacy Policy creates contractual rights beyond those required under applicable law.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective upon posting the updated version to the website. Continued use of the website after changes constitutes acceptance of the revised Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

14. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact: